Privacy Policy

1Information We Collect

• Account Information: Your name, email address, phone number, password (stored securely using industry-standard hashing), home address, and other profile details you provide.
• Order Information: Details about the products you order, delivery addresses, and order history.
• Payment Information: Limited payment details such as the last four digits of your card. Full card data is processed by our payment partners and is not stored on our servers.
• Communication: Records of your interactions with us, including customer support requests and in-app messages.
• Device Information: Device model, operating system, unique device identifiers, IP address, and app version.
• Location Information: Precise or approximate location data, collected only with your permission, used for delivery tracking, address selection, and route optimization.
• Camera & Media: Photos or images you choose to upload (for example, profile pictures or support attachments), only when you grant the relevant permission.
• Usage Information: App interactions, screens visited, search queries, preferences, and settings.
• Push Notification Tokens: Device tokens used to deliver order updates, promotions, and service notifications (see Section 10).

2How We Use Your Information

• Provide and Improve Services: Operate the App, process and deliver orders, and personalize your experience.
• Enhance User Experience: Respond to your requests, feedback, and support inquiries.
• Order & Delivery: Coordinate fulfillment, track deliveries, and send status updates.
• Marketing: With your consent, send promotional communications and special offers. You may opt out at any time.
• Analytics: Analyze app usage, trends, and performance to improve reliability and features.
• Security & Fraud Prevention: Detect suspicious activity and protect accounts and transactions.
• Legal Compliance: Adhere to applicable laws, regulations, and lawful requests.

3Legal Basis for Processing

We process your information when:

• You have given consent (for example, marketing or optional location access).
• Processing is necessary to perform a contract with you, such as fulfilling an order.
• We have a legitimate interest that is not overridden by your rights (for example, improving the App or preventing fraud).
• Processing is required to comply with legal obligations.

4Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist with hosting, analytics, customer support, and infrastructure.
• Payment Processors: Partners that securely handle payment transactions on our behalf.
• Delivery Partners: Information necessary to complete your order and delivery.
• Business Partners: Trusted partners involved in fulfilling your orders, under confidentiality obligations.
• Legal Authorities: When required by law, court order, or to protect the rights, safety, and security of our users and business.

5Third-Party Services

The App may integrate third-party services such as maps, payment gateways, analytics tools, and social login providers. These services may collect information according to their own privacy policies. We encourage you to review the privacy practices of any third-party services you interact with through the App.

Examples of data that may be shared with such providers include device identifiers, approximate location, and transaction metadata necessary to provide the relevant feature.

6Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS).
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security reviews, monitoring, and data backups.
• Employee training on data protection and confidentiality.

No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. In general:

• Account data is kept while your account is active and for a reasonable period after deletion to resolve disputes or comply with legal obligations.
• Order and transaction records may be retained for accounting, tax, and legal compliance purposes.
• Support communications are retained as needed to address your inquiries and improve service quality.
• Analytics data may be retained in aggregated or anonymized form that does not identify you.

8Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal and contractual exceptions.
• Restriction: Request that we limit how we use your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Withdraw Consent: Revoke consent at any time where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, contact us using the details in Section 15. We will respond within the timeframe required by applicable law.

9Device Storage & Similar Technologies

The App may store information locally on your device (such as preferences, session tokens, and cached content) to improve performance and your experience. We may also use analytics and advertising identifiers provided by your device's operating system.

If you access Deely - ديلي through a web browser, we may use cookies and similar technologies for essential functionality, performance analysis, and preferences. You can manage these through your device or browser settings, though disabling certain storage may limit App functionality.

10Push Notifications

With your permission, we send push notifications about order status, delivery updates, promotions, and important service announcements. You can disable notifications at any time through your device settings or within the App where available.

Disabling notifications will not affect your ability to place orders, but you may miss timely delivery updates.

11Account Deletion

You may request deletion of your account and associated personal data at any time. To delete your account:

1. Log in to your Deely - ديلي account.
2. Navigate to your account settings.
3. Select Delete Account and follow the confirmation steps.

Alternatively, you may contact ICONS International Trading Ltd. at apps@icons-services.com to request account deletion. Some data may be retained as described in Section 7 where required by law.

12International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. When we transfer data internationally, we implement appropriate safeguards — such as contractual protections — to ensure your information remains protected in accordance with this Privacy Policy.

13Children's Privacy

The App is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information promptly.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page, update the "Last Updated" date above, and notify you through the App or by email where appropriate. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.

15Contact Us

If you have questions, concerns, or wish to exercise your data protection rights regarding Deely - ديلي, please contact ICONS International Trading Ltd. through any of the channels below. We aim to respond to all privacy-related inquiries within 30 days.

• Developer: ICONS International Trading Ltd.
• App: Deely - ديلي
• Email: apps@icons-services.com
• In-App: Use the support or help section within the Deely - ديلي app.